Store Customer Pick Up Hours: 10AM-6PM
Please remember the following requirements for picking up merchandise from an online purchase:
Purchaser must be present at pick up. Must present photo ID of purchaser. Must present credit card used during purchase. Pick up hours vary by location. Contact Store location to verify hours.
We deliver on Wednesdays and Saturdays from 9:00 a.m. until the last delivery is made. With many deliveries a day in multiple towns, it takes your understanding that requesting a morning or afternoon delivery is not possible. However, we do give you a 2 hour delivery window that will be provided to you the evening before the delivery.
If you made your purchase at thesleepshopinc.com then The Sleep Shop will contact you within 48 hours of the placement of your order. At that time, you will be given a time frame during which your order is estimated to be delivered by our delivery team. In some cases, your order will be delivered within the next business day. However, some orders require merchandise to be transferred from another location or our delivery trucks may already be full. Our delivery team will notify you within two business days from when your order is scheduled for delivery along with a notification call when we are within 30 minutes from the time of your delivery. To reschedule a delivery order, we require a 24-hour notice.
Delivery Fees & Schedules
Purchases made over $1099 Delivery in our normal area is FREE. Delivery fees and schedules for normal deliveries within a 20 mile radius of The Sleep Shop Waco will be $79.99. Additional charges will be incurred if a greater distance or unusual circumstances are involved. Please see your sales professional for details
1. How do I reschedule an order?
To reschedule an order scheduled for delivery, we must have a minimum of 24 hour notice. Please call 254-732-0507.
2. Why can’t I specify my delivery window time?
We deliver from 8:00 a.m. until the last delivery has been made. With many deliveries a day in multiple towns, it takes your understanding that requesting a morning or afternoon delivery is not possible. However, we do give you a 2-hour delivery window that will be provided to you the evening before the delivery.
3. Where do you deliver?
The Sleep Shop deliveries within a 20-mile radius of or store. Deliveries to other locations may be available based on location. Please contact us at 254-732-0507 for more information.
4. What if I cannot be home for the delivery due to vacation/sudden emergency?
Many of our customers make arrangements for an alternate person to be available to accept delivery if they are not able to be there personally. Once you confirm that you will be available during the scheduled time frame, your furniture is loaded in sequence with other deliveries. If your order has not been loaded, we can remove it from our delivery manifest due to an emergency situation. Once the order has been loaded and the delivery team is en route to you, we will not be able to postpone the delivery. Please note that there will be a re-delivery fee if the delivery cannot be completed once it is en-route to you. If unforeseen circumstances occur, please call us at (254) 732-0507 as soon as possible.
5. Does the delivery of my furniture include setup or assembly?
Yes, during your delivery, we will place your furniture where you want it, and assemble your furniture at that time if needed. We cannot assemble knocked down furniture, level furniture on carpets, or hook up electronics, i.e. entertainment systems, televisions, stereos, etc. We cannot remove your existing furniture or move it from the home for you. If, upon placing the furniture in your home, it is found that furniture will not fit into the intended room, we cannot be responsible for any damage to the home attempting to place the furniture.
6. I am moving into a new home. What if my residence is not ready when you deliver next?
We strive to deliver your furniture to you in the quickest and most economical way possible. If you are not able to have the furniture delivered to the new residence during the next delivery route servicing your area, please have an alternate delivery location we can deliver your goods to. If this is not possible, we will attempt to deliver your furniture on the next available delivery route.
7. I have placed my order, but some of the items are not yet in stock. Can I receive my furniture in multiple deliveries?
You may have your order delivered in multiple parts, but each visit by our delivery team will incur a separate delivery charge. It is much more cost-effective to have your delivery made all at once than to have multiple deliveries. Our delivery department will not prepare your order for delivery until all items are in stock, unless arrangements have been made by you to receive multiple deliveries.